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Our customer care representatives are available to answer your questions Monday through Friday, 8:30am to 6:00pm ET.
Phone – 1-800-432-4966 or 412-881-4900, x 1
Fax – 412-881-4898
Email – memberservices@vbaplans.com
Mailing Address:
VBA
400 Lydia Street, Suite 300
Carnegie, PA 15106
If you are unable to reach us during regular working hours, please call us at our alternative phone number 412-618-5919 or fill out the form below and one of our customer care representatives will get back to you as soon as possible.
To give our employees an opportunity to spend time with family, VBA will be closed on the following holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, the Friday after Thanksgiving and Christmas.
2025 Holiday Observations
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Wednesday, January 1
Monday, May 26
Friday, July 4
Monday, September 1
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Thursday, November 27
Friday, November 28
Thursday, December 25
Thursday, January 1, 2026
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We will be open with abbreviated office hours from 8:30 a.m. to 12:30 p.m. on Wednesday, December 24 and Wednesday, December 31.
